Return Policy
Welcome to Intact Agro’s Return Policy. We understand that sometimes things don’t go as planned, and we want to make sure your shopping experience with us is as hassle-free as possible. Please take a moment to review our return policies to ensure a smooth process in case you need to return a product.
Eligibility for Returns
We gladly accept returns within 7 days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Some products may have specific return requirements, so please check the product description for any additional information.
How to Initiate a Return
To initiate a return, please contact our customer support team at
+88 9613820600 or support@intactagro.com.bd. Provide your order number and details about the item you wish to return. Our team will guide you through the return process and provide you with a return authorization if applicable.
Return Authorization
For certain products or situations, a return authorization may be required. This helps us process your return more efficiently. If a return authorization is needed, our customer support team will provide you with the necessary instructions.
Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service to ensure the safe return of your item.
Refund Process
Once we receive your returned item and verify its condition, we will initiate the refund process. Refunds will be processed using the original payment method. Please allow [insert number] business days for the refund to appear in your account.
Non-Returnable Items
Certain items are non-returnable for hygiene or safety reasons. These may include but are not limited to perishable goods, intimate apparel, and personalized items. Please check the product description for any specific return restrictions.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or issue a refund as necessary.
Contact Us
If you have any questions or concerns regarding our return policy, please reach out to our customer support team at
+88 9613820600 or support@intactagro.com.bd. We are here to assist you and ensure your satisfaction.